Frank Paolino is the Founder of MayFlower Software, Inc. He spends most of his time developing software, architecting all of the company's products. You can call him with product improvement suggestions, new product ideas or to compliment him on anything that you like!
Allison Cote manages sales and customer support at at MayFlower Software. She talks to every customer we have. Her specialty is getting the customer what they want. It means a lot of "yes we can" replies to customers, which is what they want to hear. She works to make sure that all customers are being serviced.
Nick McCann has been the Support Manager for UK at MayFlower Software and Europe for 3 years, and is the overall support manager. He has been working in various roles with Notes/Domino since version 3 back in 1995. A typical day involves handling customer support emails and calls, along with remote installations and trouble-shooting.
Daniel Calkin has been working with Mayflower Software since 1998. He primarily develops and maintains product installers and databases. He also handles product customizations and integrations, does consulting work, maintains internal systems and takes the occasional technical support call.
No regrets that we selected this AntiSpam solution
We've just passed the 6 year anniversary with this vendor with no regrets that we selected this AntiSpam solution. The product is great, and Mayflower's customer service and technical support is even greater. For the first 5 years we hosted this on our own servers and as of April 2010, we now send eMail for over 70 of our domains through their 'hosted service'. They filter out what we would have deleted anyway, and it's lightened the load on our servers, and reduced the bandwidth required for inbound SMTP. An excellent feature to flatten our the inbound mail which was growing geometrically!
Why can't all products have Customer Service like this?
Spam Sentinel is the only anti spam software I have used, so as an actual product I have little to compare it with. It actually does what it says on the tin (web site) with very few problems, so it gives me no reason to think about change.
What really influences me in its continuing use is the Customer Service. The customer interaction with Mayflower is far and beyond anything I have experienced before.
The key is, I believe, that the team are extremely proactive. It's as if they are keeping an eye on things alongside you. Any query is answered and resolved very quickly and in a positive and personal manner too. To me they feel as if they really care (which they probably do).
Their Customer Service sets the benchmark against which I compare other companies to. With few exceptions(I have to mention Citrix as being an exception)I find that a great number of companies have a lot of catching up to do and should seek to aspire to the levels of service that Mayflower give. So keep up the good work Mayflower - you should be proud of yourselves (however don't go resting on your laurels now)
We have used SS for years and it is GREAT! The product has worked flawlessly for us. The only thing better is the cusotmer and technical support. If every supplier was like MayFlower how much easier our life wold be